When my preganant wife and I moved in, we expected to see a perfect copy of the "model" apartment we had been shown.Not even close.This one looked like it had been painted by a high school art class, there were hols and nails and cracks in the wall, the cabinets were the same ones that had been installed when the place was built 30-40 years ago and were filthy and smalled funny, we had plumbing problems, electrical problems, no working phone jack (illegal), and an uneven living room floor.We had cleaning crews and maintenance to our apartment 4 times in the first week, and still the apartment looks nothing like an apartment should that is nestled withing what Rancho Luna cass itself -- "premier luxury living in Fremont," or something like that.

Our master bathroom was un-done (no working shower, still had the chemical smell of paint), two of the three bathroom fans were (and still are) not working properly, I already mentioned the lack of phone service, the baseboard molding was cracked/broken in several places, instead of removing nails from the walls and hooks from the ceiling, they just painted over them, there were massive splatters of paing all over the edges of all the cabinets where the painter(s) had failed to cover up their obviously hurried work, the concrete patio area was completely spotted with filthy black grease stains (it looked like somebody tried to repair an automobile outside our front door; I suspect the last tenants just didn't know how to properly maintain their BBQ grill), and there was a HUGE (the size of a small pillow) stain in the ceiling of the living room where a water leak from an upstairs bathroom had soaked through and wrecked the ceiling beneath and had been very poorly painted over.The dark wood of the cabinets was (and still is) frayed and cracking, and peeling all along its edges and corners, and is horribly warped around the area of the aforementioned water leak. (The leak had been fixed, at least; however, apparently nobody thought to beautify the areas impacted by the leak.)

People drive around the complex at all hours, stereos blazing, spinning their tires noisily and the speed bumps, doing their gansta' thing or whatever makes them feel like they're all grown up.Oh, and if you like to sleep in, forget about it.If the neighborhood doesn't wake you up early with its noise, then on Tuesdays and Fridays (yes, two days not one!) at 6:30 in thre morning, when the garbage trucks come to dump the dumpsters, your sleep is over, trust me.It is SO loud, it's like a Star Wars battle scene playing at full volume right outside your window.

Here's the punchline: this morning, everybody's car got a paper bulleting stuck under the windshield, saying that for three days, we cannot park on the premises, because they're going to be re-finishing the concrete curbs.TO me, the curbs look fine, and even if they didn't, it's something that does not really affect tenant life... it seems to me like something else (like hiring another maintenance person, or a security detail, or refinishing cabinets, or installing ceiling fans, or adding a second laundry room -- yes, the complex is a whole city block and there's only ONE laundry room) would be a much better use of money.

In fairness, the two girls that run the office are COMPLETELY overworked, and I would be hard pressed to say that all (if any) of this is their fault.And of course, they're just low-level site management.They cannot do anything major without the say-so of the real-estate conglomerate that owns them (called Garibaldi, about whom I know nothing).Still, on-site customer service is supposed to accomplish something... there was a major problem in the building just recently at about 5:05 pm one day, and when I jogged over to the rental office, I found it locked and no one available -- they're supposed to be open until six.And this morning, when I had a question for them, and stopped by the office at close to quarter after nine, there was nobody there -- they're supposed to be open at 9:00.So I think that, at times, the desire to properly "serve" the tenants gets lost.

The apartment manager was very apologetic about all the problems my wife and I have been having, and gave us a very generous rent credit on our first-month's payment.I think she is really trying to but a positive face on all this.That's all well and good, but save yourself the trouble -- just don't move here. It looks pretty from the outside, and it even looks good on paper.And the girls talk up a good game when you enquire about the place.Don't walk....... RUN in the opposite direction.This is one of the lower priced complexes of townhomes in Fremont for a REASON.But you won't really appreciate that reason until and if you move in.SO just... don't.